Privacy Policy

Thank you for your interest in our website. The protection of your privacy is very important to us. In this privacy policy you will find detailed information on how we handle your data. The controller of your data is: Horn Distribution S.A. Kurantów 34 02-873 Warszawa, e-mail: gdpr@horn.eu

1. Access data and hosting

You can visit our websites without providing your personal data. Each time a website is accessed, the server automatically records only so-called server logs, such as the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting internet service provider (access data), and documents the access to the website.

This data is analysed solely for the purpose of ensuring the proper functioning of the website and improving our offer. The legal basis for the processing of data is Art. 6(1)(f) GDPR, i.e. the legitimate interest of the Controller in ensuring the proper functioning and security of the website and its optimisation. All access data is deleted within seven days of the end of your visit to the website.

Hosting services provided by an external service provider

Within the framework of entrusted data processing - an external service provider performs hosting and website presentation services for us on our behalf. All data which - as described in this privacy policy - has been collected in the course of using our website or via the forms available on the website is stored on this service provider's servers. Processing on other servers takes place only to the extent specified in this privacy policy.

This service provider is based in a country belonging to the European Union or the European Economic Area.

2. Collection and processing of data for product registration

We collect personal data when you provide it to us by registering a product or contacting us (e.g. via the contact form, chat or e-mail). Mandatory fields are marked as such because they concern data that we need to register the product or to handle the matter in which you are contacting us. Without providing this data, it is not possible to complete the product registration or to contact us. Which data is collected is evident from the forms in which the data is entered. We use the data you provide for the purpose of product registration and the exercise of the related entitlements on the basis of Art. 6(1)(b) GDPR, and in the case of contact not directly related to product registration – for the purpose of responding to your enquiry, on the basis of Art. 6(1)(f) GDPR, i.e. our legitimate interest in conducting correspondence and responding to enquiries received. Once the exercise of the entitlements related to product registration has been completed, the processing of your data will be restricted, and the data will be deleted after the expiry of the periods for which its storage is required by applicable law or is necessary for the establishment, pursuit or defence of claims.

3. Transfer of data

Transfer of data to the courier company

In connection with the performance of a repair order, we may transfer to the courier company the data necessary for the collection or delivery of the equipment, in particular the first name and surname, address, telephone number and e-mail address. The data is transferred to the extent necessary for the proper performance of the repair service on the basis of Art. 6(1)(b) GDPR.

DHL Express (Poland) Sp. z o.o. ul. Wirażowa 37, 02-158 Warszawa

4. E-mail newsletter

E-mail advertising after subscribing to the newsletter

If you subscribe to our newsletter, we will use the data necessary for this purpose or provided to us by you separately in order to regularly send you our newsletter by electronic means on the basis of the consent you have given (Art. 6(1)(a) GDPR).

You may unsubscribe from the newsletter at any time by sending us a message to this effect or by using the corresponding link included in the newsletter. After you unsubscribe, we will delete your e-mail address unless you have expressly consented to the further use of your data for other purposes or we reserve the right to further use the data in cases permitted by law, of which - in such a case - we inform you in this statement.

The newsletter is sent, within the framework of entrusted data processing on our behalf, by a service provider to whom we transfer your e-mail address for this purpose.

This service provider is based in a country belonging to the European Union or the European Economic Area.

5. Cookies and web analytics

Our website uses cookies and similar technologies, which may serve to ensure the proper functioning of the website, to analyse the way it is used and to carry out marketing activities. Technologies necessary for the proper functioning of the website may be used without the user's consent in cases provided for by law. Other technologies, in particular analytical and marketing technologies, are used only after obtaining the user's consent. The user can manage their consents and withdraw them using the consent management mechanism made available on the website. The user can also manage cookies via the web browser settings.

Use of Google Analytics for web analytics

Our website uses Google Analytics 4 (GA4), an analytics tool offered by Google, which enables us to analyse the way the website is used, including user activity and interactions with its individual elements. Google Analytics 4 is used on the basis of the user's consent (Art. 6(1)(a) GDPR). In connection with the use of this tool, data concerning the use of the website may be transferred to Google.

Use of Hotjar to analyse user behaviour

Our website uses the Hotjar tool, which makes it possible to analyse the way the website is used, in particular user interactions with its individual elements. The data obtained by means of this tool is used to analyse user behaviour and to improve the functionality of the website. Hotjar is used on the basis of the user's consent (Art. 6(1)(a) GDPR). In connection with the use of this tool, data concerning the use of the website may be transferred to the provider of Hotjar.

GetResponse – web push notifications and activity analysis

Our website uses the GetResponse tool to handle web push notifications and to analyse user activity related to the use of the website. Web push notifications are sent to users who have consented to receive them. To the extent that the use of GetResponse involves the use of cookies or similar technologies requiring consent, data is processed on the basis of Art. 6(1)(a) GDPR.

Google reCAPTCHA

In the forms available on our website, we use the Google reCAPTCHA tool, which serves to protect the forms against automated data submission and abuse. In connection with the use of this tool, Google may process technical information concerning the device and the way the website is used. The legal basis for the processing of data for the purpose of ensuring the security of the forms is Art. 6(1)(f) GDPR, i.e. our legitimate interest in protecting the website against abuse.

6. Advertising using e-marketing tools

Google tools for marketing purposes

Our website uses marketing tools offered by Google, which make it possible to carry out marketing activities, including targeting advertisements at users on the basis of their activity on the website. These tools are used on the basis of the user's consent (Art. 6(1)(a) GDPR). In connection with the use of these tools, data concerning the use of the website may be transferred to Google.

7. Links to social media

Our website contains links to our profiles on social media, in particular Facebook. The mere display of such a link does not result in the transfer of the user's personal data to the provider of the social media service. After clicking the link, the user is redirected to the relevant service, where data is processed in accordance with the rules laid down by its provider.

YouTube content

Video content made available via the YouTube service operated by Google may be embedded on our website. Playing such content may involve the transfer of data concerning the use of the website to Google.

Transfer of data outside the European Economic Area

In connection with the use of the services of certain providers, in particular Google, your personal data may be transferred to the United States or other countries outside the European Economic Area. In the case of data transfers to the United States, the transfer may take place on the basis of the decision of the European Commission establishing an adequate level of data protection under the EU–US Data Privacy Framework – in the case of entities participating in this programme. In other cases, data is transferred outside the European Economic Area using the appropriate safeguards provided for in the GDPR, in particular standard contractual clauses.

8. Our contact details and your rights

You have the right of access to your personal data, to its rectification, erasure and restriction of processing and – in cases provided for in the GDPR – the right to data portability.

If you have any questions regarding the collection, processing and use of your personal data, the rectification, erasure or restriction of processing of data, as well as to withdraw any consents given or to object to the use of certain data, please contact the data controller: Horn Distribution S.A. Kurantów 34 02-873 Warszawa, e-mail: gdpr@horn.eu

The withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. You also have the right to lodge a complaint with the competent supervisory authority.

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Right to object

If, in the manner described in this privacy policy - within the framework of a balancing of interests - we process personal data in order to safeguard our legitimate interests, you may object to such processing of data for this purpose - with effect for the future. If the processing takes place for direct marketing purposes, you may exercise the right to object at any time. If the processing takes place for other purposes, you are entitled to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will not continue to process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests and rights, or where the processing of data serves the pursuit, exercise or defence of claims.

The above does not apply if the processing of data takes place for direct marketing purposes. In such a case, we will not continue to process your personal data for the above purpose.
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